Terms & Conditions

General

  1. Those persons browsing this site or purchasing products by placing an order are bound by these terms and conditions.
  2. Orders cannot be placed by persons under the age of 18.
  3. These terms are subject to change without notice.

Content

  1. All content on this site including images, graphics and text are the property of Hair Nails & Beauty. No part can be copied, sold or used for commercial purposes without written consent.
  2. Trademarks remain the property of their respective owners.
  3. The information contained in this site is of a general nature and not intended to constitute professional advice and/or for individual circumstances/conditions.
  4. We do not accept liability for any subsequent loss/damage/costs/expenses incurred as a result of misuse in respect to the products/product information on this site.
  5. Although every care is taken to ensure the information on this site is accurate and correct, we do not accept liability for any errors/omissions.

Suitability of Products

  1. We are not responsible for the suitability of a product on a person's hair.
  2. It is assumed that the successful buyer knows and has already tested the product before buying.
  3. Refunds will not be given if product turns out to be unsuitable for hair type. In respect to suitability of product, please contact your hairdresser for advice before purchasing.
  4. Prices are subject to change without notice

Order Processing

  1. Items purchased will not be shipped until full payment has been received/cleared.
  2. We reserve the right to cancel any orders received and refund any monies paid at our earliest convenience.
  3. Out of stock items will be placed on back order unless unavailable for an extended period in which item will be refunded.
  4. Out of stock items using a promotional code or during freight free offers will be refunded.

Refunds/Returns

  1. Unwanted items - refunds are available only if items are returned to us unused, in same condition as sent, and in original, undamaged packaging. The cost for returning unwanted items is the responsibility of the buyer.
  2. Defective items (non furniture/salon equipment) - full refunds (including postage) will be issued upon receipt of defective items, please contact us first to discuss options. The cost for returning defective items will be refunded once item has been received and defect has been assessed as such.
  3. Defective items (furniture/salon equipment) - all furniture/salon equipment may have slight imperfections, such as scuff marks, dints, small flaws or blemishes.  It is a condition that such items must be accepted as such and are not classed as defective in terms of returns/refunds.
  4. All returns must receive authorisation prior to return.
  5. Send all returns to HNB, PO Box 2794, BURLEIGH BC, QLD 4220.
  6. We are not responsible for the cost including postage costs in respect to lost parcels - insurance/tracking recommended.
  7. All returns must be packaged securely, otherwise they will not be accepted - insurance recommended.

Product Warranties

  1. Please refer to the terms & conditions in respect to individual items

Shipping within Australia

  1. Parcels are sent either via Australia Post or by courier.
  2. Please contact us for tracking information.
  3. Tracking information may not be automatically available for some items.
  4. The postage cost for orders weighing over 20kg cannot be automatically calculated and displayed in payment details by our system - please contact us for quote.

International Shipping

  1. All overseas parcels are sent via Air Mail through Australia Post.
  2. Please contact us for tracking information.
  3. We are not responsible for customs duties that may apply to international parcels.
  4. The postage cost for orders weighing over 20kg cannot be automatically calculated and displayed in payment details by our system - please contact us for quote.

Links

  1. We are not responsible for the policies and/or practices of other sites that may be listed in our links sections.  Queries in respect to any links listed should be directed towards that particular site. 
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